PrimeData is a leading Customer Data Platform company that helps businesses unlock the full potential of their customer data. Our platform allows companies to unify and activate their customer data to drive growth, improve customer experience, and increase customer lifetime value.
We are looking for a talented Customer Success Manager (CSM) Team Lead to help build and lead a team of CSMs to provide world-class customer success operations to our clients.
Roles & Responsibilities
The Customer Success Manager (CSM) Team Lead will be responsible for building and leading a team of CSMs who will be responsible for ensuring the success of our customers. This role requires someone who is passionate about customer success, has excellent leadership skills, and can build processes and toolkits to ensure the team can provide exceptional customer success operations.
- Lead and manage a team of CSMs to ensure they deliver world-class customer success operations.
- Develop and implement an operating model for the CSM organization that includes processes, toolkits, and best practices for end-to-end customer success operations.
- Set clear KPIs and targets for the CSM team and ensure they are meeting or exceeding them.
- Build and maintain strong relationships with customers, and provide guidance and support to ensure they achieve their business goals with our platform.
- Collaborate with other teams in the company, such as Sales, Marketing, and Product, to ensure a seamless customer experience.
- Continuously identify opportunities to improve customer success operations and implement changes as needed.
- Stay up-to-date with industry trends and best practices to ensure our customer success operations remain cutting-edge.
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3-5 years of experience in customer success management, preferably in a SaaS company.
- Proven track record of building and leading successful CSM teams.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to build processes and toolkits for customer success operations.
- Knowledge of Customer Data Platforms (CDPs) or related technologies is a plus.
- Familiarity with CRM systems, such as Salesforce, is a plus.
- Chance to become an expert in the new trendy domain: AI-driven personalized marketing, personalized customer experience, data analytics, and platform.
- Modern tech & innovative environment.